Back to overview
Resolved

Service bus events are unable to be processed

Aug 11, 2026 at 9:15am UTC
Affected services
Cases.API
Claims.API
CaseHistory.API
Allocations.API
CaseDocuments.API
Diary.API
Clients.API
Products.API
Notifications.API
Communications.API
SMS.API
ServiceProviders.API
CollectionValidation.API
Users.API

Resolved
Aug 11, 2026 at 10:20am UTC

Issue resolved and events are now being processed successfully

Created
Aug 11, 2026 at 9:15am UTC

The audit queue on azure service bus is not draining correctly causing the queue to hit max capacity resulting in messages not being able to be marked as completed.

Raven db instance used by service pulse is also at max capacity.